Any claims for misprinted/damaged/defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
We do not refund for customer human error. To avoid washing and care mistakes caused by customer human error, please refer to our Washing & Care Instructions: HERE.
Wrong Address – If you (the customer) provide an address that is considered insufficient by the courier, the shipment will be returned to our facility.
Unclaimed – Shipments that go unclaimed are returned to our facility and either we or the customer will be liable for the cost of a reshipment. (if and as applicable).
We do not accept returns of sealed goods such as but not limited to face masks, which are not suitable for return due to health or hygiene reasons. You hereby agree that any returned orders with face masks won’t be available for reshipping and will be disposed of.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase.
Returned by Customer – We advise our customers to contact us before returning any products. Except for Customers residing in Brazil, we do not refund orders for buyer’s remorse. Returns for products, face masks, as well as size exchanges are not offered. The reason we don’t offer returns for buyer’s remorse or size exchanges is that these are products with customizations and personalizations that include our custom designs and are made-to-order. The measurements of sizes we offer are clearly visible in our size charts.
Customers residing in Brazil and regretting a purchase must contact Printful Customer Service and express their will to return the item within 7 consecutive days after receiving it, providing a picture of the item. The withdrawal request will undergo an evaluation to verify whether the product was used or destroyed, even if partially. In these cases, a refund will not be possible.
The return address is set by default to one of our facilities with Printful. Unclaimed returns get donated to charity after 30 days. All sent products are marked with Printful’s return address for your convenience. Returns are to be addressed to “The AEGIS Alliance Returns.”
Notification for EU consumers: According to Article 16(c) and (e) of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights, the right of withdrawal may not be provided for:
1. the supply of goods that are made to the consumer’s specifications or are clearly personalized;
2. sealed goods that were unsealed after delivery and thus aren’t suitable for return due to health protection or hygiene reasons,
therefore we and Printful reserve the right to refuse returns at our sole discretion.
What if the product is damaged in the mail?
If something arrives damaged, send a photo of the damaged goods to support@printful.com, then we’ll gladly send a replacement at no cost to you.
What happens if a package wasn’t delivered to our customer, but the tracking states that it was?
If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, we or Printful won’t cover the cost of reshipping or refunding the order.
There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.
Need help?
Contact us at {email} for questions related to refunds and returns.
This Policy shall be governed and interpreted in accordance with the English language, regardless of any translations made for any purpose whatsoever.
